National Bank of Ethiopia — FCPED

Financial Consumer
Protection & Education

Ensuring transparency, fairness, and trust in Ethiopia's financial sector. Know your rights, file complaints, and access financial education resources.

What We Do

Our Key Areas of Focus

Safeguarding consumer rights and promoting financial literacy across Ethiopia.

Consumer Protection

Supervising and regulating financial consumer protection to ensure fair treatment, transparent pricing, and ethical market conduct across all licensed institutions.

Complaint Resolution

Providing structured, transparent complaint handling services. We investigate disputes between consumers and financial institutions to reach fair resolutions.

Financial Education

Promoting financial literacy through the National Financial Education Strategy, educational modules, videos, and outreach programs for youth and MSMEs.

Complaint Process

How to File a Complaint

Follow these steps to submit your complaint to the Financial Consumer Protection and Education Directorate.

01

Contact Your Provider

First, file your complaint directly with your financial institution. Give them the opportunity to resolve the matter. You must allow at least 10 business days for a response.

02

Gather Your Documents

Prepare the completed application form, your provider's response, copies of all correspondence, bank statements, product agreements, and any other relevant evidence.

03

Submit to FCPED

If your provider fails to resolve the issue within 10 business days, or you are unsatisfied with their response, submit your complaint to FCPED through any of our channels.

Reach Us

Complaint Channels

Choose the most convenient way to submit your complaint to the FCPED.

Online
Secure online complaint form
Email
complaintoffice @nbe.gov.et
Phone
Call 6230
In Person
NBE Head Office, Sudan Street
Mail
P.O.Box 5550, Addis Ababa

Ready to File Your Complaint?

Submit your complaint through our secure online form. The process takes approximately 10–15 minutes. Have your documents ready.